Privacy Policy
Effective January 1, 2026
First Choice Napa Concrete, concretenapa.com, quotes@concretenapa.com
What this policy covers
This policy explains what information First Choice Napa Concrete collects when you use our website, how we use it, how long we keep it and what you can ask us to do with it. It covers every page of this site, from the home page to our service and city pages.
We're a concrete contractor in Napa, CA, and the site exists so homeowners can learn about our work and ask us for a quote. You can read more about who we are on our About page. If you call, text or email us instead of using the site, we handle what you tell us the same way this policy describes.
Information you give us
When you fill out our quote request or contact form, we collect what you type in. That usually means your name, phone number, email address, the address of the job and a description of the work, such as a new driveway, a cracked patio or a slab that's sinking.
You choose what to send. We only ask for what we need to call you back and give you an accurate quote, and you can leave out anything you'd rather tell us in person.
Our contact form runs on an outside form service, so your entries pass through that service before they reach us. That company handles the information under its own privacy terms.
Information collected automatically
Like most websites, ours can collect basic technical details when you visit. This can include your browser and device type, the pages you look at, how long you stay, the site that sent you here and a general location based on your internet connection.
We may use analytics tools and cookies to gather this. Cookies are small files your browser stores so a site can remember a visit or count how many people use a page. We use this information in total to see which pages help people and which ones need work, not to build a profile of you.
You can block or delete cookies in your browser settings. The site will still work if you do, though some counts and features may not.
How we use your information
We use what you send us to do the things you'd expect from a local contractor:
Reply to your message and set up a visit to look at the job.
Prepare and explain your quote, and schedule the work if you hire us.
Follow up about your project, including questions after the pour.
Keep the records any business needs for billing, taxes and warranty questions.
Improve the website based on how people use it.
We don't sell your personal information, and we don't put you on marketing lists for other companies.
When we share information
We share information only when we need to in order to run the business or the job. That can include the services that host our website, run our contact form, provide our analytics or handle our email and phone, and those companies use it only to provide that service.
We may also share information if the law requires it, to protect our rights or the safety of others, or if the business is ever sold or transferred to a new owner who would keep serving our customers.
How long we keep it
We keep quote requests and customer records for as long as we need them to finish your job, answer later questions about the work and meet our legal and tax record-keeping duties. If you asked for a quote and didn't hire us, we keep your details only as long as they're useful for following up, then delete them.
Analytics data is kept in summary form by the analytics provider under its own retention settings.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it, or ask us to delete it. You can also tell us to stop contacting you at any time, and we will.
Depending on where you live, including here in California, state law may give you further rights over your personal information. We'll honor any request the law gives you, and we won't treat you differently for making one.
Before we act on a request, we may need to confirm it's really you, so we don't hand your details to someone else.
Security
We take reasonable steps to protect the information you send us, and we limit who on our team can see it. No website or email system is completely secure, so please don't send payment card numbers or other sensitive details through the contact form.
Children
This site is meant for adults planning work on their property. We don't knowingly collect information from children under 13, and if we learn that we have, we'll delete it.
Changes to this policy
We may update this policy when our website or the services behind it change. The version posted on this page is the current one, and we'll make any important change clear here.
Questions or privacy concerns
If you have a question about this policy, want to make one of the requests above or have a concern about how we've handled your information, reach out through our contact page or call First Choice Napa Concrete at (707) 254-6028. We reply within 1 business day and will work with you until it's sorted out.