Terms and Conditions

Effective January 1, 2026

First Choice Napa Concrete, concretenapa.com, quotes@concretenapa.com

Agreeing to these terms

These terms cover your use of the First Choice Napa Concrete website, from our home page to every other page, and any concrete work you hire us to do. When you browse the site, ask us for an estimate or book a job, you agree to these terms.

If you don't agree with them, please don't use the site. If your signed estimate or contract says something different from this page, the signed document is the one that applies to your job.

What we do

First Choice Napa Concrete is a concrete contractor in Napa, CA. We build driveways, patios, sidewalks, steps, foundations, retaining walls and related flatwork, which is our word for flat poured surfaces like slabs and walks, in Napa and the cities around it. You can read more about our crew on our About page.

What you read on this site is general information about the trade. It isn't a promise about how a job will turn out at your house, because every yard, slope and soil is different. The exact work, materials and finish for your job are the ones written in your estimate or contract.

Estimates and pricing

We give free quotes on site, with no obligation to hire us. An estimate is based on what we can see and measure that day, and it covers only the work it describes.

Some things only show up once the job is open. The subgrade, which is the ground a slab sits on, can turn out soft, wet or full of old fill after the old concrete comes out. If fixing something like that changes the price, we'll explain it to you and get your approval in writing before we do the extra work.

If your job needs a permit, your contract will say who is responsible for getting it. Any price or example on this website is general, and only your written estimate sets your price.

Scheduling, weather and cancellation

The dates we give you are our best plan, not a guarantee. Rain, high heat and concrete delivery delays can move a pour, and we won't pour in conditions that would leave you with a weak or dusty surface.

New concrete needs time to cure, which means sitting undisturbed while it gains strength before it can take foot traffic or a car. We'll tell you how long to wait for your job, and you agree to keep people, pets and vehicles off the new concrete until then.

If you need to cancel or reschedule, call us as early as you can. If you cancel after we've ordered materials or started work, you agree to pay for those costs as your contract describes. Any cancellation rights you have under California law still apply.

Payment

Your contract sets any deposit, the payment schedule and the ways you can pay. Final payment is due when the work described in your contract is finished.

If a payment is late, we may pause the work until it's settled. You agree to pay reasonable costs of collecting an overdue balance where the law allows it.

Warranties and what concrete does over time

We back our work with a simple promise, your satisfaction, guaranteed. If something about the finished job doesn't look right to you, call us and we'll come out and look at it with you. Any written warranty for your job is the one in your contract, and it covers only what it states.

Concrete shrinks as it cures, so small hairline cracks are normal and aren't a defect. We cut control joints, which are grooves that give the slab a planned place to crack, so cracks follow lines we chose. We can't promise a slab will never crack. Color and texture can also vary from batch to batch and from any sample you saw.

We aren't responsible for problems caused by things outside our work. These include soil movement, tree roots, loads heavier than the slab was built for, harsh chemicals, and drainage or grading changes made after we leave. Information on this website is provided as is, without warranties of any kind.

Limits on our liability

First Choice Napa Concrete is licensed and insured. To the fullest extent California law allows, we aren't liable for indirect or consequential losses. Examples include lost use of your driveway or patio, rental costs or lost income. Our total liability for any claim is limited to the amount you paid us for the work the claim is about.

Before we dig, please tell us about private lines we can't see, such as sprinkler pipes, low-voltage wiring or septic lines. We aren't responsible for damage to lines that weren't marked or pointed out to us. Nothing on this page limits any liability that the law doesn't allow us to limit.

Settling a disagreement

If you're unhappy with something, call us first, because most problems get sorted out once we're standing on the job together. If talking doesn't settle it, we both agree to try mediation in good faith before going to court.

If a dispute does go to court, it will be heard in the courts of Napa County, California. Either of us can still use small claims court for claims that qualify.

California law applies

These terms and any work we do for you are governed by the laws of the State of California.

Changes to these terms

We may update this page from time to time, and changes take effect when we post them here. The terms in place when you signed your contract are the ones that apply to that job.

Questions about these terms

If anything here isn't clear, call us at (707) 254-6028 or send us a note through our Contact page, and we'll walk you through it.